The Effect of Behavior (Style) Leadership and Model of Communication towards the Performance of Village Officials with Quality of Service as a Variable of Mediation (Studies in Barangka District, West Muna Regency)
Keywords:
Leadership Style, Communication, Service and PerformanceAbstract
The village government is a lower level public organization that has a direct relationship with the community. Efforts to improve public services are sometimes confronted with leadership styles or poor communication models that have implications for the quality of service and the performance of the village government itself. The purpose of the study was to analyze the influence of leadership style and communication models on the performance of village officials in Barangka District, West Muna Regency, which was mediated by service quality. The type of research there is quantitative research. Respondents were 100 people who were determined by random sampling stratification techniques. Data were analyzed using smartPLS version 3.2.4. The results of the analysis showed that the leadership style had a positive and significant effect on performance, where the values obtained were 0.4312 and t-statistics 3.5904 (t-statistics greater than t table 1.985). Communication model has a positive and significant effect on performance, where the value obtained is 0.3004 and t-statistic 3.374 (t-statistic is greater than t table 1.985). Service quality has no effect (-) and is significant on performance where the value of analysis obtained is 0.2003 and t-statistic 1.8159 (t-statistic is smaller than t table 1.985). Leadership style has a positive and significant effect on service quality, where the value of the test results is 0.5579 and t-statistic 6.4503 (t-statistic is greater than t table 1.985). Communication model has a positive and significant effect on service quality; where the value of the test results is 0.368 and t-statistic is 3.8599 (t-statistic is greater than t table 1.985). The quality of public services acts as a mediating influence between leadership style on performance as the test results obtained a t value of 3.109 is greater than the value of t table 1.985 so that the relationship is positive and significant. Quality of Public Service acts as a mediating effect between the communication model on performance as the test results obtained a t value of 2.64 greater than the value of t table 1.985 so that the relationship is positive and significant.
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