The Influence of Job Satisfaction and Citizenship Behavior (OCB) Organization on Employee Performance (Study On Small and Medium Enterprises of Restaurants in The Region Kambu District, Kendari City)
Keywords:
Job Satisfaction, Organization Citizenship Behavior (OCB), Employee PerformanceAbstract
This study aims to (1) determine the effect of Job Satisfaction on Employee Performance in Small and Medium Food Enterprises in Kambu District, Kendari City; (2) Knowing the effect of Organizational Citizenship Behavior (OCB) on Employee Performance in Small and Medium Food Enterprises in Kambu District, Kendari City; (3) Knowing the effect of Job Satisfaction and Organizational Citizenship Behavior (OCB) on Employee Performance in Small and Medium Food Enterprises in Kambu District, Kendari City. The object of this research is the employees of Small and Medium Food Enterprises in Kambu District, Kendari City who are included in the sample characteristics. Data was collected using questionnaires, observations and interviews. The sample in this study amounted to 116. The analytical method used is Multiple Linear Regression Analysis. The results of the study concluded that (1) Job Satisfaction had a positive and significant effect on Employee Performance in Small and Medium Food Enterprises in Kambu District, Kendari City; (2) Organizational Citizenship Behavior (OCB) has a positive and significant effect on employee performance at Small and Medium Food Enterprises in Kambu District, Kendari City; (3) the effect of job satisfaction and organizational citizenship behavior (OCB) either partially or simultaneously has a positive and significant effect on employee performance in small and medium food businesses in Kambu sub-district, Kendari city.
References
As’ad, Moh, (2000), Seri Sumber Daya Manusia Psikologi Industri, Cetakan 4, Yogyakarta: Liberty.
Dessler, Gary, (2011), Manajemen Sumberdaya Manusia jilid 2. Jakarta: PT Indeks.
Dole, Carol and Schroeder, Richard G. 2001. The Impact of Varios Factors on the Personality, Job Satisfaction and Turn Over Intentions of Profesional Accountants. Managerial Auditing Journal, Vol. 16 No. 4.
Ferdinand, Augusty, (2014), Metode Penelitian Manajemen. Semarang: UNDIP Press.
Hasibuan, S.P. Malayu, (2008), Manajemen Sumber Daya Manusia, Jakarta : PT. Bumi Aksara.
Kreitner, Robert dan Angelo Kinicki. (2005). Perilaku Organisasi. Jakarta: Salemba Empat.
Luthans, F., (1995) Organizational Behavior, Seventh Edition, Singapore: Mc Graw - Hill.
Mangkunegara, Anwar Prabu. (2005). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya.
Mangkunegara, Anwar Prabu. (2005). Perilaku dan Budaya Organisasi, Cetakan Pertama. Bandung: PT. Refika Aditama.
Mangkunegara, Anwar Prabu. (2009). Evaluasi Kinerja SDM. Cetakan Ketiga. Bandung: Refika Aditama.
Mangkunegara, Anwar Prabu. (2010). Evaluasi Kinerja SDM. Bandung: PT Revika Aditama
Robbins SP, dan Judge. 2007. Perilaku Organisasi, Salemba Empat, Jakarta
Robbins Stephen P, 2007, Perilaku Organisasi, Jilid 1 & 2, Alih Bahasa :Hadyana Pujaatmaka, Indeks Kelompok Gramedia, Jakarta.
Sekaran, Uma. (2006). Metodologi Penelitian Untuk Bisnis Edisi 4, Jakarta: Salemba Empat.
Suwatno & Priansa, D. 2011. Manajemen SDM dalam organisasi Publik dan Bisnis. Bandung: Alfabeta
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 International Association of Management and Human Resource Development
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.
