Growth Indicators of Small and Medium Service Enterprises in San Juan City: A Proposed Business Model
Keywords:
Growth Performance, Small and Medium Service Enterprises, San Juan CityAbstract
The purpose of this study was to assess the factors that determine the growth performance of small, medium service enterprises in San Juan City. It examined how management capabilities factors influence the growth performance of small, medium service enterprises in San Juan City. These are the owners’ traits/characteristics, growth of SMEs, firm characteristics, firm resource, financial operations, firm marketing, business environment, government programs, business networks, and competition. A framework was formulated and a survey questionnaire was designed according to the aforementioned variables. A mixed methods design was used in this study. It is a type of design where qualitative and quantitative data are collected in parallel, analyzed separately, and then merged. The data were gathered from one hundred seventy-eight (178) respondents from small and medium service enterprises in San Juan city. A proposed business model was formulated to improve the business growth of small and medium service enterprises. The proposed business model can help formulate strategies to ease the challenges of operating a business. Findings show that respondents from the companies were relatively new and dominated by female owners or managers. The vision of the Small and Medium Enterprises was clearly articulated. Continuous improvement of products and services is a must for all types of business. Inflation has affected the operations of small and medium enterprises in San Juan city. The Ease of Doing Business of the government has to be improved to better satisfy the entrepreneurs the respondents from the small and medium service enterprises have the same thoughts on the determinants of the growth. A more innovative business can help in the sustainability of Small and Medium Enterprises in San Juan city.
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