The Influence of Organizational Digital Transformation and Technology-Based Reward–Punishment Systems on Civil Servant Performance Mediated by Work Discipline in the Government of Kolaka Regency
Keywords:
ASN Performance, Organizational Digitalization, Reward–Punishment System, Work DisciplineAbstract
This study aims to analyze the effect of Organizational Digitalization and Technology-Based Reward–Punishment
Systems on Civil Servant (ASN) Performance, with Work Discipline as a mediating variable in the Government of
Kolaka Regency. The increasing demand for efficient public services and accountable governance requires the
implementation of digital transformation and performance-based management systems to enhance employee
productivity and organizational effectiveness. This research employs a quantitative approach using a survey method.
Data were collected through questionnaires distributed to 120 ASNs working in regional government institutions in
Kolaka Regency. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to
examine both direct and indirect relationships among the variables. The results indicate that Organizational
Digitalization has a positive and significant effect on Work Discipline and ASN Performance. Similarly, the TechnologyBased Reward–Punishment System shows a significant positive influence on both Work Discipline and ASN
Performance. Work Discipline is proven to have a significant effect on ASN Performance and functions as a mediating
variable in the relationship between Digitalization, the Reward–Punishment System, and Performance. The mediation
analysis reveals that Work Discipline partially mediates the relationship between the independent variables and ASN
Performance. These findings emphasize that strengthening digital governance systems combined with fair and
technology-based reward–punishment mechanisms can improve work discipline and ultimately enhance ASN
performance in supporting effective public administration.
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Copyright (c) 2026 International Association of Management and Human Resource Development
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.
