The Effect of Public Service Motivation on Lecturer Performance with Organizational Citizenship Behavior as a Mediating Variable (Study at Computer-Based Private Higher Education Institutions in Kendari City)
Keywords:
Lecturer Performance, Organizational Citizenship Behavior, Public Service Motivation.Abstract
Citizenship Behavior as a mediating variable. The study employed Partial Least Squares (PLS) to analyze data collected through questionnaires from 95 lecturers at STMIK Bina Bangsa Kendari, STMIK Catur Sakti, Indotech Kendari Polytechnic, and STIKOM 22 Januari. The results show that Public Service Motivation has a positive but non-significant effect on lecturer performance; Public Service Motivation has a positive and significant effect on Organizational Citizenship Behavior; Organizational Citizenship Behavior has a positive and significant effect on lecturer performance; and Public Service Motivation has a positive and significant effect on lecturer performance through Organizational Citizenship Behavior. Thus, Organizational Citizenship Behavior fully mediates the effect of Public Service Motivation on lecturer performance.
References
Alex, I. (2020). Public Service Motivation and Performance: A Cross-Sector Analysis. Public Administration Review, 80(5), 789–802. https://doi.org/10.1111/puar.13245
Auliana, Sigit dan Nurasiah, Iis. 2017. Penerapan Organizational Citizenship Behavior Dosen Di STIE Bina Bangsa. Manajerial, Vol. 2 No. 2 Januari 2017.
Batilmurik, Ridolof, W. 2021. Pengaruh Kepribadian terhadap Kinerja Dimediasi Organizational Citizenship Behavior (Studi pada Dosen Politeknik Negeri Kupang). Jurnal Penelitian Manajemen Terapan (PENATARAN), Vol. 6 No. 2 (2021) hlm. 186-197.
Brewer, G. A. (2008). Employee and Organizational Performance. In J. L. Perry & A. Hondeghem (Eds.), Motivation in Public Management: The Call of Public Service (pp. 136–156). Oxford University Press.
Fatmawati, E., & Indawati, T. (2020). Pengaruh Organizational Citizenship Behavior terhadap Kinerja Pegawai. Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT), 11(2), 101–110.
Fatmawati, Inas, Khildah dan Indawati, Nurul. 2020. Peran Organizational Citizenship Behavior Sebagai Variabel Mediasi Pengaruh Emotional Intelligence Terhadap Kinerja Di Fakultas Ekonomi Universitas Negeri Surabaya. Jurnal Ilmu Manajemen Volume 8 Nomor 4 – Jurusan Manajemen Fakultas Ekonomi, Universitas Negeri Surabaya
Gould-Williams, J., Mostafa, A. M. S., & Bottomley, P. (2013). Public Service Motivation and Employee Outcomes in the Public Sector: Testing a Mediated Model. International Journal of Human Resource Management, 24(12), 2522–2538. https://doi.org/10.1080/09585192.2012.667433
Hair, dkk. 2017. Partial Least Squares Structural Equation Modeling. Springer International Publishing AG, 2017 C. Homburg et al. (eds), Handbook of Market Research
Hakim, A, A, A dan Hamid, Nirsrina. 2021. Pengaruh Public Service Motivation Dan Kepuasan Kerja Terhadap Kinerja Pegawai. Muhammadiyah Riau Accounting And Business Journal, Vol. 2 No. 2 (2021). Hal. 170-181
Hidayati, Nur dan Sunaryo, Hadi. 2019. The Effect Of Public Service Motivation On Job Performance Through Satisfaction And Commitment: Case Of Public Office. Journal Of Entrepreneurship, Business And Economics Er In Immigration Office Malang. Issn 2345-4695 2019, 7(1), 1–16
Homberg, Fabian dan Costello, Joyce. 2019. Public Service Motivation and Civic Engagement (The Role Of Pro-social Motivations in Shaping Society). Palgrave Macmillan. Switzerland
Husniati, Renny dan Pangestuti, Dewi, Cahyani. 2018. Organizational Citizenship Behavior (OCB) Pada Pegawai UPN “Veteran” Jakarta. Jurnal Bakti Masyarakat Indonesia, Vol. 1, No. 1, Mei 2018, Hal. 234-242
Jufrizen, Dkk. 2020. Model Empiris Organizational Citizenship Behavior Dan Kinerja Dosen Perguruan Tinggi Swasta Di Medan. Ekuitas: Jurnal Ekonomi dan Keuangan – Volume 4, Nomor 2, Juni 2020: 145 – 165.
Magfirah dan Adha, Wahyu, Maulid. 2017. Pengaruh Organisational Citizenship Behavior (OCB) Terhadap Kinerja Dosen Universitas Sulawesi Barat. Jurnal Equilibrium Vol.3 No.3, September 2017
Mathis, R. L., & Jackson, J. H. (2006). Human Resource Management (10th ed.). South-Western College Publishing.
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.
Perry, J. L., & Wise, L. R. (1990). The Motivational Bases of Public Service. Public Administration Review, 50(3), 367–373. https://doi.org/10.2307/976618
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Priyono, A., Sunarsi, D., & Setiawan, D. (2019). Pengaruh Organizational Citizenship Behavior terhadap Kinerja Karyawan. Jurnal Ekonomi dan Manajemen, 16(2), 78–86.
Setiawan, Agus. 2018. Analisis Public Service Motivation (PSM) Dan Kinerja Dokter Di Rumah Sakit Umum Daerah Taman Husada Bontang Tahun 2017. Tesis, Fakultas Kesehatan Masyarakat, Universitas Hasanuddin, Makassar.
Suhartini, E., & Nurlita, D. (2019). Pengaruh Motivasi Kerja terhadap Kinerja Karyawan melalui Organizational Citizenship Behavior sebagai Variabel Intervening. Jurnal Manajemen dan Kewirausahaan, 8(1), 44–54.
Sulaiman, Nasrullah dan Fariz, Muchammad. 2021. Analisis Peran Organizational Citizenship Behavior dalam Memediasi Pengaruh Motivasi Kerja Terhadap Kinerja. Nasrul dan Fariz. /Robust-Research Business and Economics Studies, Volume 1(No. 2 2021)
Sutrisno, E. (2010). Manajemen Sumber Daya Manusia. Kencana Prenada Media Group.
Undang – Undang Republik Indonesia, No. 12 Tahun 2012. Tentang Pendidikan Tinggi.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 International Association of Management and Human Resource Development
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.
